Organisation: UNRWA, The UN agency for Palestine refugees

Position: Major Donor Manager

Location: Amman, Jordan or elsewhere in Middle-East region

Salary: Upon application to UNRWA


Closing date: 23/07/2017 (day/month/year)

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Major Donor Manager

UNRWA, The UN agency for Palestine refugees


UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for professionals like you.

UNRWA’s strategic objectives

UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. In line with this mission, the Agency works towards five strategic outcomes: (a) Palestine refugee rights under international law are protected and promoted; (b) Palestine refugee health is protected and disease burden is reduced; (c) school-age children complete quality, equitable and inclusive basic education; (d) Palestine refugee capabilities are strengthened for increased livelihood opportunities; and (e) Palestine refugees are able to meet their basic human needs of food, shelter and environmental health. 

Job description

Do you want to make a lasting difference? 

If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. In this position, you will help UNRWA manage relationships with individual Major Donors as well as High Net Worth Individual (HNWI) prospects, and develop the systems to efficiently steward these donors to successful long-term sustainable income. This position reports directly to the Chief, Partnerships Division and works closely with national committees, fields and programme departments. 

The main responsibilities include:

Funding Strategy

  • Working with the Chief of Private Partnerships Division (CPPD) to establish funding goals for a portfolio of Major Donors, each with the capacity to support UNRWA’s work at the $5,000+ per annum level;
  • Monitoring and analysing philanthropic trends  and advising on Major Donor engagement strategies to enable UNRWA to prepare and strategically position themselves for future opportunities, particularly in the Middle East;

Prospect Identification

  • Identifying, researching and profiling all Major Donor prospects from UNRWA’s existing donor database and networks, as well as high net worth prospects creating a strong pipeline of high value donors, particularly in the Middle East;
  • Working with CPPD and relevant colleagues to develop donor development plans including innovative and clear solicitation strategies for key Major Donor prospects;
  • Overseeing accurate database record of major donors and prospects and maintaining pipeline;
  • Working with UNRWA National Committees to assign regional Major Donors and prospects to National Committee teams;
Cultivation, Solicitation and Stewardship
  • Engaging UNRWA’s current and lapsed Major Donor supporters and developing and implementing development plans to move supporters towards giving at a higher level;
  • Providing personalised acknowledgement of all major gifts received by the organization from private individuals, building loyalty of supporters to UNRWA;
  • Developing clear, compelling presentations, proposals, and reports tailored to individual Major Donors  and prospects;
  • Ensuring tasks are properly prepared and are delivered within agreed timeframes from first meeting/contact with prospects;
  • Keeping accurate records of all meetings and communications with donors;
  • Establishing a robust donor development plan for each Major Donor, including elaborating recognition strategies, site visits, and planning and reporting procedures to optimize income growth and donor satisfaction;
  • Supporting the involvement of the CPPD and Director, External Relations and Communications in high-level Major Donor solicitation and relationship management with briefing materials, agendas, background research and appropriate follow-up.

Candidate requirements


University degree from an accredited educational institution in fundraising/marketing, business or public administration, communications or relevant field;

Work Experience 

• A minimum of a five-year track record in securing donations from major donors and high net worth individuals in the nonprofit sector or with UN organizations, with demonstrable experience of partnership development;

•Strong knowledge of the principles and practices of major donor fundraising;

•Experience of working with HNWI’s and Major Donors in the Middle East; 

•Understanding of Philanthropy, particularly in the Middle East, USA and UK; 

•Understanding of international development issues, and the situation of Palestine refugees is essential;


Excellent command of verbal and written English and Arabic.

You will also need to demonstrate the following competencies:

• Proactive and action-oriented personality; strong sense of pace and urgency;

• Technical skills in the complete fundraising cycle: e.g. market research, strategy development; budgeting and donor relationship management;

• Strong interpersonal skills and an ability to interface professionally with high net worth individuals. Must be sensitive to donors’ interests and possess a thorough understanding of the development process;

• Excellent organizational skills, an ability to work independently with minimal direction, and an ability to work well with others;

• Results-oriented, project management and planning skills, as well as the ability to bring donor solicitations and proposals to successful closure;

• Excellent computer skills, including Excel, Word, and PowerPoint.

• Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; Identifies clients’ needs and matches them to appropriate solutions; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of product or services to client;

• Professionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations;

• Communications: Effectively presents thoughts and ideas, including complex technical concepts, in a clear, concise, and readily understood manner, both verbally and in writing. Listens to and acknowledges others’ perspectives and views

• Creativity: Actively seeks to improve programmes or services; thinks “outside the box”; Takes an interest in new ideas and new ways of doing things; Is not bound by current thinking or traditional approaches;

• Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts; joint responsibility for team shortcomings;

• Accountability: Takes ownership for all responsibilities and honors commitments; Delivers outputs for which one ha responsibility within prescribed time, cost and quality standards; Operates in compliance with organizational regulations and rules; Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable;

Additional comments

Conditions of service 

  • The duration of the consultancy is 11 months.
  • The Consultant can be based in Amman, Jordan or elsewhere in the Middle-East.
  • Remuneration will be based on the ICSC salary scale equivalent to the P-3 level, and will depend on the qualifications and experience of the successful applicant.
Additional information (pdf): See pdf

How to apply

Applicants should submit a cover letter and CV or UN Personal History Form demonstrating clearly the knowledge and experience required to meet the consultancy requirements via, clearly indicating the title of this consultancy “Major Donor Manager” in the subject line of the message. The deadline for submitting applications will be after 23 July 2017. Late applications will not be considered.

 UNRWA is an equal opportunity employer and welcomes applications from both women and men. UNRWA encourages applications from qualified and experienced female candidates. Only those applicants short-listed for interview will be contacted. UNRWA is a non-smoking environment.

Contact person:

Response email: Click here to email the recruiter


Preferred method of response: Email

Closing date: 2017-07-23

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