Organisation: Evergiving

Position: Senior Account Manager - Europe

Location: Flexible location in Europe

Salary: €55,000 - €60,000 euros dependent on experience

Reference:

Closing date: 07/07/2017 (day/month/year)

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Senior Account Manager - Europe

Evergiving

Background

Evergiving (previously known as Waysact) is the software used by the majority of the world’s face to face fundraisers. Thousands of Fundraising Agencies and Charities trust our software with the capture, validation and processing of their donors pledges.

We're making an incredible difference. We're a group of highly dedicated and talented people (and a few veritable geniuses) located globally; from the rain forests of Argentina to the heart of the Emerald Isle to the Australian hinterland; from Buenos Aires to London to Berlin to Quito to San Francisco to Sydney. We operate in 31 countries and 17 different languages.

We've grown and are growing at a blistering pace because we have always put our customers at the centre of everything we do. We are proudly bootstrapped and a creative commons for an industry that raises a billion dollars annually for the improvement of the world around us.

Job description

We'll expect you to


  • Manage customers across Europe;
  • Develop and deliver fantastic multimedia demonstration and training materials;
  • Assist customers with pre-sales enquiries;
  • Help our customers through the design of new campaigns and get them set up on Evergiving;
  • Answer support queries and issues via email, phone and chat;
  • Be active and engaged in our social media;
  • Learn everything there is to learn about Evergiving’s products and regular giving fundraising;
  • Use your skills and acquired expertise in regular giving fundraising to innovate and improve Evergiving; and
  • Support the whole team in delivering software that people love to use.

Candidate requirements

Us and you

We’re a software platform with interfaces in to many different charity applications, banking systems and other services. You must have a strong technical background and be able to demonstrate a fluency with software and an ability to manage a wide variety of business and technical stakeholders. For example, you can easily understand API documentation, read/follow code at some level and write a simple regular expression. You can explain these things in appropriate terms for any audience.

We support mission critical activities 24x7x365 and some highly demanding and pressured environments. You'll be able to respond to that pressure with strong communication and problem solving skills. You'll love stepping up and doing whatever it takes to get the right outcome. Your sleeves are ready-rolled.

We support some users that are such fundraising heroes they simply don't have any room left for aptitude with technology. You'll love that and want to make their experience a wondrous one.

We're a multi-disciplinary team. You'll appreciate the variety and opportunity that offers and be able to switch focus easily but you don't get distracted and you finish everything you start. You have the technical proficiency to pick up and use new tools and technologies easily.

We all work remotely, as must you. You'll enjoy the flexibility and freedom that brings but have the maturity to handle it. You can work unsupervised because you over-deliver and that's the only way you work. We have customers in every country in Europe so experience working in more than one country is desirable as is fluency in more than one European language (travel isn’t necessary for the role). English is required but may happily be a second (or 3rd, 4th etc.) language. You're known to be hardworking, honest, patient, generous and intelligent.


Additional comments

Reports to:  CEO

Location:   Flexible location in Europe – candidates must have the right to work in country

Annual Salary:  €55,000 - €60,000 euros dependent on experience.

Why you should apply

In return, we will provide you with the opportunity to build something amazing. We have a fun, friendly and supportive team culture, and we’re offering the opportunity to grow and develop your skills & experience as an Evergiving expert in a ground-breaking technology environment.



How to apply

To apply for the post, please send a letter of application stating the skills and approach that you would bring to the role along with your CV/resume (no photos) in English in strict confidence BY EMAIL ONLY to Zoe Oldham (see email below). 

Ensure that they are sent as Word documents with the titles “your name cover letter” and “your name CV”.  Please put "Evergiving: Senior Account Manager - Europe” in the email subject line.

Deadline for applications:  7th July 2017, 18.00 GMT

Contact person: Zoe Oldham

Response email: Click here to email the recruiter

Website: www.evergiving.com

Preferred method of response: Email

Closing date: 2017-07-07

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