UK or Lebanon
Salary: Annual Salary: £76K GBP. Salary is offered based on experience and location.
Candidate Level: Director/CEO
Contract Type: Permanent
Working Hours: Full Time
Sector: Health
Link to Website
Closing date: 14/07/2024
Medical Aid for Palestinians (MAP)
Deputy Director of People and Culture

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement in the occupied Palestinian territory and Palestinian refugee camps in Lebanon.




Job Purpose

The Deputy Director of People and Culture will help implement the organisation's goals and strategy related to staffing, recruiting, and retention, and development ensuring that the HR policies and processes best support MAP’s mission. With 130 staff, growing to 170 during 2025, across 4 countries, the Deputy Director of People and Culture is also responsible for ensuring consistency throughout the organisation, fostering a common sense of belonging across all its offices, and supporting an inclusive, thriving work environment for all throughout the complete work life cycle. They will plan, lead, direct, develop, and coordinate the policies, activities, and staff of the HR department, ensuring legal compliance and implementation of the organisation's mission and talent strategy.  

Key Responsibilities

Human Resources

  • Ensure continuous organisational improvements for all departments across MAP and be responsible for planning, coaching, and consulting with teams and individuals who need assistance solving organisational challenges. 
  • Implement a variety of initiatives, action plans, and training materials aimed at strengthening the functional areas within MAP.
  • Be accountable for the administration of human resource programs including, but not limited to onboarding and deployment, compensation & benefits, leave, disciplinary matters, disputes and investigations, performance and talent management, morale, occupational health and safety, and training and development.
  • Identify staffing and recruiting needs and develop and execute best practices for hiring and talent management.
  • Support diversity and inclusion initiatives as relevant.
  • Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law and apply this knowledge to communicate changes in policy, practice, and resources to upper management.
  • Monitor and ensure MAP’s compliance with local employment laws and regulations in which MAP staff operate and recommended best practices.
  • Plan and manage all aspects of staff deployment including in occupied zones. Tasks may include risk assessments, training, health and safety measures, logistics, and legal compliance.
  • Provide continuous support and develop emergency response plans, ensuring staff well-being and effective post-deployment reintegration.
  • Provide comprehensive reports when required to MAP’s SMT and Board.

Organisational Development

  • Ensure continuous organisational improvements for all departments across MAP and be responsible for planning, coaching, and consulting with teams and individuals who need assistance solving organisational challenges. 
  • Implement a variety of initiatives, action plans, and training materials aimed at strengthening the functional areas within MAP.
  • Analyse and recommend changes to MAP’s systems and processes, team structures, and operations that will contribute to greater collaboration, cost effectiveness, and sustainability.
  • Foster a success-oriented, accountable, and results-oriented environment within the organisation. 
  • Implement MAP’s organisational values of solidarity, dignity, integrity and impact.
  • Ensure a cohesive global working culture by promoting inclusivity, collaboration, and consistent values across all international locations.
  • Support SMT, managers and teams transition to an organisation with significant headcount growth, across a variety of roles and contract durations.
  • Be proactive in supporting staff as MAP scales up its work in a complex, dangerous and volatile humanitarian response.

Team Leadership

  • Provide line management to direct reports, setting, and monitoring individual performance objectives and motivating the team to be innovative and professional in its thinking and delivery.
  • Ensure all HR staff receive consistent and motivating direction and feedback to enable them to work to the best of their ability.

Diversity and Inclusion

  • Support MAP’s efforts in building an organisational culture that embraces and empowers all employees so they may contribute their unique experience to further MAP’s organisational mission.


  • Bachelor’s degree in human resources, business administration, or a related field.
  • At least 5-7 years of experience in medical aid, conflict/occupied zones, or a similar field. 
  • Strong background in human resources within the NGO sector.
  • Proven experience in implementing organisational strategies and values, ensuring alignment with company goals, and fostering a cohesive, value-driven culture.
  • Success in ensuring the safety, well-being, and effectiveness of staff deployed in occupied territories.
  • Experience with working in a diverse and multi-cultural environment, including the ability to recognise and address challenges arising from working in occupied zones.
  • Proven experience in crisis management and employee support in high-stress environments.
  • Demonstrated success in developing and enforcing health and safety protocols in occupied zones.
  • Experience working with international teams on international issues and building a global working culture.


  • Ability to undertake a complex management role in an international organisation, leading a very busy team and schedule.
  • Ability to work collaboratively with diverse teams and build a positive workplace culture under challenging conditions.
  • Flexibility and adaptability to respond to changing circumstances and urgent needs in occupied areas.
  • Proven ability to handle sensitive situations with diplomacy and confidentiality.
  • Excellent interpersonal and communication skills.
  • Fluent in spoken and written English required, proficiency in French or Arabic highly desirable.


  • An understanding of the work of MAP and the issues facing Palestinians living under occupation and as refugees.

Personal Traits Desired

  • Commitment to MAP’s mission, services, and the right to health.
  • Commitment to anti-discriminatory practice and equal opportunities.
  • An ability to apply awareness of diversity issues to all areas of work.
  • Commitment to the values and ethos of MAP.
  • Prepared and able to travel occasionally to Egypt, Lebanon, the occupied Palestinian territory, and Israel and pursue new business opportunities anywhere in the world.
  • Able to work flexibly in emergencies and to meet specific deadlines including some evenings and weekends.



Terms and Conditions

  • This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require.
  • This is a new role, and a review of the job description will be undertaken in early 2025 or earlier if required.


  • Reporting to: Director of Finance and Operations
  • Annual salary: £76K GBP. Salary is offered based on experience and location and will be adjusted dependant on the cost of labour for the country in which the candidate resides. Candidates must have the right to work in the country from which they are applying.
  • Contract type: Permanent
  • Working hours: Full-time (35 hours)
  • Manages: 3
  • Candidate level: Management

To apply for this role, please submit a copy of your CV/resume and a cover letter outlining your interest in the role and how you fulfil the requirements set out in the job announcement by clicking on the link below.

If you have any questions about the role or organisation and would like an informal chat ahead of submitting a formal application, please reach out to Zoe Oldham.  An applicant’s pack is available on request.

The deadline for application is Sunday 14th July 2024

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 Daryl Upsall International actively promotes equality, diversity and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation.

Contact person: Zoe Oldham
Preferred method of response: Web
Apply link: Link to Apply
Closing date: 14/07/2024