Position: Account Manager
Location: Melbourne, Australia
Salary: Competitive salary - commensurate with experience
Closing date: 05/05/2019 (day/month/year)
You, along with your Robejohn team mates will work in
partnership with your clients to build and strengthen their fundraising
programs. You will be part of a team implementing integrated fundraising and
marketing campaigns from concept to execution.
Reporting to Account Directors, you will coordinate flawless day-to-day
delivery of fundraising projects for your clients. By working efficiently and
mindfully you will contribute to a positive team environment.
Fundraising is our passion. With
over 30 years of experience working with leading charities, Robejohn has been instrumental in the
not-for-profit direct marketing and advertising space. Our focus is building
strong relationships between ourselves and our clients AND between our clients
and their donors. We love raising money for great causes, through sophisticated
data analysis, brilliant creative and meticulous detail.
About the role
The Account Manager is primarily
responsible for nurturing existing relationships with Robejohn clients.
As an Account Manager, you will
work alongside industry-leading strategic and creative professionals to develop
and manage the execution of integrated multi-channel campaigns for some of
Australia’s most renowned charities.
As a direct liaison for Robejohn’s
customers, the Account Manager is responsible for
managing and balancing the expectations of
clients with the execution of projects.
Summary of Role and Purpose of
Scope of Work:
The primary responsibilities of an Account Manager at Robejohn are:
1- Customer service – maintain regular and consistent face-to-face liaison with
clients, keep communication lines open and be responsive to client’s needs.
Build and maintain a professional relationship with clients so that they feel
confident in your ability to solve problems and give help. Be cheerful and firm
with instructions and help clients through the pressure of deadlines. Help
clients manage their donor relationships.
2- Campaign &
Project Management – In conjunction with
Account Directors develop appeal objectives and identify opportunities that can
be translated into direct marketing materials and donor communications which
will result in the most effective fundraising outcome for the client.
Provide skills –
including an eye for detail, expertise and dedication to ensure that the annual
fundraising programs are managed effectively, such that objectives and
deadlines can be achieved.
budgets and ensure that campaigns can meet budget goals and expectations.
Research and initiate steps to maximise the potential outcomes of all donor
loyalty program steps – from acquisition of new donors through bonding,
retention, upgrade, reactivation and lapsed stages.
3- Job Scheduling – In conjunction with Production and Account Service teams,
prepare Critical Time Paths for clients. Assistance in planning the strategic
development & creative & production steps in each fundraising/direct
response campaign (in tandem with creative services & production services
team members). Ensure deadlines are met. Track costs for invoicing and tracking
spend on client annual budgets.
4- Creative Services – Organise client briefings, engage and brief creative team
including internal studio, creative director or external copywriters. Review
creative output to ensure the work meets client requirements, brief amendments
to creative team, keep client & creative/s on track with the agreed brief.
Assist in presenting creative to clients.
5- Reporting – maintain annual Robejohn reporting calendar as
provided to clients of Robejohn. Excel
spreadsheets showing performance of fundraising programs against Budget vs Previous
Year, campaign summaries sourced from clients, prepare quarterly and end of
year reports and maintain client Performance Folders for clients.
6- Data – review data reports and campaign performance to provide
database segmentation recommendations and instructions to clients. Work with
data agencies and data analysts to source data and then provide post campaign
Development Leads – actively promote
Robejohn to prospective clients through regular participation in fundraising
& direct marketing events, maintain a professional rapport with all
industry partners and prospects in keeping with the culture and style of
Education & Experience
A fundraising certificate is an asset
Key Working Relationships:
apply for this post, please send a letter of application stating
the skills and approach that you would bring to the role along with your
CV/resume (no photos) in English in strict confidence BY EMAIL ONLY to Karem
Armstrong at (see email below). Please note in the letter where you learned
about the post. Ensure that they are sent as Word or PDF documents.
applications: Sunday 5th May 2019, 18.00 GMT
Contact person: Karem Armstrong
Response email: Click here to email the recruiter
Preferred method of response: Email
Closing date: 2019-05-05
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