Position: Fundraising Specialist (Telemarketing Asia/Pacific Region) LEVEL: P3
Location: Bangkok, Thailand
Closing date: 12/03/2018 (day/month/year)
The income from Private Sector Fundraising in the region is growing fast. In addition to this, offices in the region have identified significant potential for growth up to 2021. Unlocking the potential of the TM channel is key to realizing growth of Individuals fundraising.
In addition, in 2017 and 2018, markets have and will receive increased investment in TM channels. There is a need to ensure the success of these investment programs through filling resource gaps and ensuring best practices.
As TM grows as a channel in the region, the number of touchpoints with potential donors grows. We need to be able to monitor these touchpoints and ensure the quality of each TM call.
PURPOSE OF THE JOB
This role will be the focal point for the development of UNICEF's Telemarketing (TM) regular giving (pledge) donor recruitment and retention programs in the Asia/Pacific Region, and thereby drive the growth of pledge income. The Fundraising Specialist will work closely with fundraising teams in 6 country offices and 5 National Committees across the region.
The purpose of the role is to provide technical fundraising expertise, and guidance on managing TM recruited donors in order to enhance their experience with UNICEF, and maximize their donations through efficient fundraising processes. The Specialist must contribute expertise and add value to the many TM campaigns from donor acquisition through cold outbound TM, conversion of warm leads to pledge donors, Pathways to Pledge and inbound calls as a response mechanism to offline media like direct response TV or Direct Mail. Lastly, the incumbent will provide advice for donor management, value maximization, quality control, donor saving and reactivation.
The Telemarketing Fundraising Specialist for the Asia/Pacific Region will work closely with the Global Fundraising Specialist for Telemarketing in Geneva and fundraising teams in the region to develop their fundraising activity in this area. The role of the incumbent will be twofold: 1) to fill resource gaps where necessary in offices and; 2) to impart best in class learnings in relation to the telemarketing channel.
Under the guidance of the Global Fundraising Specialist for Telemarketing in Geneva and the regional Individual Specialist in Bangkok, the incumbent will perform the following duties:
QUALIFICATIONS AND SPECIALIZED KNOWLEDGE/EXPERIENCE REQUIRED
UNICEF Core Values:
UNICEF Core Competencies:
ESTIMATED DURATION OF THE CONTRACT AND PROPOSAL
364 days start March 2018 – March 2019
The Incumbent will work under the supervision of the Regional Individual Giving Specialist in Bangkok and in alignment with the Global Fundraising Specialist (TM) in Geneva.
The hired incumbent will be based at UNICEF’s Regional Support Centre in Bangkok with frequent travel across the region as outlined above. Travel costs will be covered by UNICEF as per travel guidance and some remote working will be possible in line with UNICEF’s flexible working policy.
Contact person: Paula Diaz
Response email: Click here to email the recruiter
Preferred method of response: Web
Closing date: 2018-03-12
Globalcharityjobs.com is not responsible for the content of this advertisement, nor for the contents of any linked site or any link contained in a linked site. Globalcharityjobs.com provides this advertisement as a service, and the inclusion of any vacancy does not imply endorsement by Global Charity Jobs.